We have been online since 2001 (12 years) and have developed many positive relationships with our customers. We can honestly say that we have consistently had a very high satisfaction rate over the years. It always amazes me that so many customers actually take the time to compose an email of gratitude or commentary. Below are just a few of them. We would certainly list some unfavorable comments but we have never received any!
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Hello, You were very thoughtful to alert me to the
small size of the fixture I ordered. My home is small too, so I was
confident the fixture would be the perfect size. It is.
electrician installed it this morning. He was dazzled when he saw the
fixture. He said he rarely has an opportunity to install something of
such quality and beauty.
It is exactly as I hoped it would be. Thank you so much for your excellent service!
Susan A - Los
Scott G. - Pelham, NH
Hello. I do want the hammered egg knob. Thank you for noticing that and for notifying me. I am impressed with your customer service which all too often is a catch phrase and not a way of doing business. YOU GUYS GET IT!
Scott G. - Pelham, NH
Hi, I wanted to let you know that the lamp arrived in good condition, it was packed very well, and Iím very pleased.
Thank you so much,
Richard C. - Medford, MA
Hi Joseph: All are hung and attached and they are just GORGEOUS! My
kitchen has never seen so much light! Plus we put clear 40 watts in the
fan light fixtures with the new shades
and I cannot tell you how classy they look. Thank you SO MUCH for
dropping them off, I appreciated the extra mile! Truly. I'm sure as we
go thru the rooms on the other floors, I'll be giving you a call for
Elaine P., Riverside, IL
Thank you for the follow up, I received the package last night.
The mirrors are beautiful, thanks very much!!
Jeff L., Aliso Viejo, CA
That's great news. Thanks for all your
help. Really good chance you'll be hearing from us again in the
future. Your products are wonderful and service is even better. Really
appreciate your help.
Danny, Chicago, IL
Well, the carpet arrived safe and sound and we put it in place and it fits and looks perfect. It was certainly worth the wait!
Thank you so much for keeping us informed of its progress. It helped us understand why it took so long but it is a gorgeous
carpet. We appreciate all you did to get it made and shipped to us.
Brenda and Brian H.
We got everything today. Very pleased with everything- lovely!!
The address arrived and it is perfect! Thank you for helping me out with this!
Oak Park, IL
We received the new mirror yesterday. After unpacking and hanging, we are very happy with the color of the stain.
wanted to thank you for the work that was done to get us this new
mirror. Please extend our thanks to the craftsman and let him know how
appreciative we are for his work, too.
other choices for purchasing the mirror, but I'm glad that I picked Oak
Park Home & Hardware. When you are not in person, there is always a
chance of an unexpected issue, but I can't imagine a smoother path to
the best outcome.
We'll certainly recommend you
for friends who have similar requests - although we might suggest that
the order confirmation includes the reference to a picture of the stain
that will be used on the piece.
Thanks again for all your efforts!
Los Altos, CA
Incredible customer service to return an email in less than 24 hours on a weekend! Iíve bookmarked your page! We are changing some finishes, etc in our new home, so Iím always looking for quality dealers.
Again, thanks for your response.
The numbers just arrived, and they are very handsome. Thank you for your quick footwork on the delivery.
Carolyn L.Lakeland, FL
I received the lamp today at the office. Set it up tonight. It looks great! Thanks for your help.
Dean K.Chicago, IL
Joseph,Just wanted to let you know that the pad and rug were received in good order. We got them installed in our dining room and are very happy with the quality and workmanship of the rug. The professional manner in which you handled this for us was greatly appreciated and made the experience all the more enjoyable.
Will refer others to you if they inquire and thanks again for your efforts.
Cris & Rod B.Alameda, CA
Just a quick
email to let you know the mailboxes arrived a few weeks ago but I
forgot to email you about it. They are even more beautiful in person,
the packaging was fantastic and they are every bit as described. Even
the one I was expecting a lot of delay, arrived at the same time (The
larger one from Vancouver Island) - must have had one in stock.
Thank you again for your great service and for the prompt shipping. I hope we can shop from you guys again.
All the best,
I just received my Enclume, Rolled Eye 4-Piece fireplace tool set
purchased through OPHH. The tool set is beautiful and the craftsmanship
of manufacture is excellent. Each tool feels well designed and well
constructed. The shovel is welded instead of riveted and all the welding
joints were performed with care and detail.
It was very refreshing to receive a box labeled Crafted in the USA and
to find that the contents were of anticipated quality.
I recently purchased, and subsequently returned, a similar product
manufactured by XXX, that the distributor indicated as "made in the
USA", but was made in China. The XXX product cost roughly the same
as your Enclume product but the quality of all four tools and the stand
Thank you for maintaining high standards for the products you sell.
Just wanted to let you know the tile was received. The chickadees are now being proudly displaced in our foyer.
I appreciate all your efforts with this order.
The door bell chime arrived today. I brought it home, attached
some hardware and hung it up on the wall, covering the unsightly fire
alarm. It looks great!! (and the fire alarm remains functional too!) Thanks for your help in picking this out.
Hi. I received the mailbox. It is simply superb! Fantastic
craftsmanship. The mailbox is an outstanding addition to my craftsman
The clock arrived safe and sound and very well packaged. It is much admired by everyone, like the mica lamp. I actually bought a small cabinet made of recycled Australian hardwood and that's where the lamp sits, with the clock not far away. When I first brought the lamp into the room where we spend most of our time, Winter was just starting and it was a cold,gray day and the glow and color of the mica made everything seem really cozy and warm. Usually Winter is something of a non event in our area in that it rarely gets terribly cold, but we have actually had a few frosts already this year so maybe we'll get even more pleasure out of the lamp than we anticipated. Thank you again for the assistance with both the clock and the lamp, and I'll continue to check out your site. It's a pity that most of the things I like are a bit large and heavy for posting, but sometimes it's worth it. All the best,
Attached are several pics of the Huntington lighting you sold us, now installed. Even the general contractor is impressed.
Just wanted to let you know we received the clock on Friday and are so pleased with it. Looking forward to buying from you again in the future.
THANK YOU !!!!
I wanted to let you know that the ceiling light came in late last week. The electrician has installed it and it is absolutely, positively perfect! Everyone who sees it, raves, especially my wife, who is the most important one.
Thanks very, very, much again.
I just wanted to let you know that my brother received the birdhouses, and he was very pleased with them: he thought they were so well done that he didn't want to hang them outside!
I just wanted to drop you a line to say how delighted we are with the rugs. The 17' China Tree rug is straight and true - very well done. And the fringe works very well on all the rugs. Finally, thanks for the personal delivery; it was greatly appreciated..
I send thanks for your arranging an exchange of a defective bracket lamp from the Arroyo Craftsman series out of southern CA. I bought 6 wall bracket lamps and one hanging lamp of the same design. The defective fixture was picked up at my work place by UPS and a replacement delivered about 2 weeks later. The lamps are as beautiful as illustrated on your web site but even more dramatic when they become lighted as the sun sets and provide a most welcome glow to my detached garage and art studio. They will give a lifetime of pleasure.
No order at the moment (but I love the "Kiss" vase). Just wanted to thank you for the little Beanpot Lamp from Mica Lamp Company. Even though you told us it would be six weeks, it arrived the week before Christmas and is a delightful addition to our bedroom decor. Thanks so much for all you do for us.
Thank you so much for getting back to me! I will be looking forward to my new lights. It has been a pleasure doing business with you. Have a great day.
The mailbox arrived today in good shape. Thank you.
Received order today. Perfect transaction as usual with OPHH, the lamps are all gorgeous. Glad we switched to traditional "green" copper. Let me know if you want a photo for your reference and thank you for your management of this order. Will contact you when we are sure of the outdoor fixtures. Right now everything is frozen so I am glad we do not need to store eight cartons.
Best regards, Sue M.
My installer was here this afternoon and the new fan was installed. I certainly appreciate the fine service and warranty that comes with the fan. Pricey fans, but well worth it due to the quality and warranty any day over a cheap fan. The installer had never seen such nice fans either!
Thank you so much for helping us out with the lighting order. We received everything last week.
Have a great New Year!
Received the lighting Tuesday and installed them right away - they look great! Thanks for your help.
I received the vase today and it is perfect! I know she'll love it! Thanks again for your help.
Maybe I can order the other vase for my bride's birthday next year.
We received the 16x20 frame the other day directly from the craftsman as you mentioned... and much quicker than expected. We are very pleased with it. Thank you.
We have installed the fixture and it looks awesome! Really makes the stairwell and everyone is impressed with the leather strap hanging, we may see more of that in our homes as an alternative to the normal chain links!