Q: How long has OPHH been in business?

We began as an "online only" store in June of 2001.

Q: Are you a manufacturer?

No. We are essentially a retailer (or etailer). We are however Designers and have strong relationships with Individual Craftsmen, and small companies who produce the items we offer. This allows us the ability to execute custom work for our customers.

Q: Do you represent the Mission style only?.

We specialize in Craftsman, Arts & Crafts, Mission, and Prairie styles. Many of our products are also geared for Tudor Manor and Cottage styles. Recently, we have expanded our lighting lines with a more Contemporary feel.

Q: Do you stock these items?

Many of our items have many options and made to order. Therefore, it is not practical to pre-select options and hold stock. We do however stock many small items such as some doorbells, house numbers, mailboxes, and switch plates. Many of our suppliers do stock some items and will drop ship direct to our customers for us.

Q: What is the lead time for your products?

Lead times vary greatly from manufacturer to Craftsman, and from product to product. In many cases, the options selected will also determine the lead time. We have some products that take only one week before shipping. And we have some items that can take up to 10-14 weeks such as custom rugs. We have a slogan...."Good Things Are Worth Waiting For."

Q: What if I receive my item and I do not like it just isn't right for the space?.

We cannot stress this enough...Please Read Our Returns Policy. We do everything possible to help our customers in their decisions in order to make sure they are making the best possible decisions. Because of this, we have extremely low return attempts. Many of our items are made to order according to our customer's selections and non-returnable. Or there may be a very high restocking fee. Many of our item are however returnable.

Q: Do you ship Internationally?.

Yes. We can ship to certain International locations. We do however, examine the origins of the order very carefully and screen/confirm with the customer first. We have shipped to Canada, UK, Japan, and Australia. Shipping for International orders are quoted or our customer will pay "actual shipping costs" without any mark up. International customers are fully responsible for any possible tax, tariff, or customs fees (upon delivery or residual).

October 19, 2020

Replacing Glass or Mica in an Arroyo Craftsman Light Fixture:

The need to replace or change out glass or mica panels can range from a single panel replacement to multiple panel replacement. The reasons may arise from a broken panel or the desire to change out to an entirely different glass. We can help.

September 13, 2020

Tips & Projects for the Fall Season

Days are becoming shorter, and nighttime is getting cooler. In some regions, leaves are changing color, and reminding homeowners of what’s to come. The following are just a few tasks worth addressing this season in advance of the winter season.

August 31, 2020

Framing Art Tiles Into A Tile Frame

View our YouTube video on how to mount art tiles into a tile frame. We show you step by step how to select a tile frame and the proper way to mount the tiles.

August 03, 2020

Upgrade Your Mudroom

6 Reasons You Need to Upgrade Your Mudroom this Winter Your mudroom is usually a small hallway attached to the back door that in theory will keep winter dirt, sand and mud from getting further into your home...

July 31, 2020

An Expert Guide to Illuminating Your Beautiful Landscaping

By Michelle McMurray So you've created a landscape that dazzles your neighbors and visitors. Why not hi-light it for everyone else to see? Outdoor lighting achieves three things: security, safety, and be...

July 31, 2020

Replacing That Old Vertical Mail Slot with A New Mailbox or Doorbell

Photo by e fedorzyn on UnsplashHere in Chicago, many of our older homes were built with a vertical mail slot with an interior access door. This is especially true for our brick Bungalows and English Tudor s...

June 30, 2020

Interior Design: Ideas For Aging In Place Safely And Comfortably In Your Home

A survey of adults aged 50 and above, conducted by AARP, revealed that 77 percent of American adults intend to age in place, with 36% ready to modify their homes in order to achieve this goal. If you are pl...

June 10, 2020

5 Easy Improvements For Your Home's Curb Appeal

Photo by Francesca Tosolini on Unsplash If you’re aiming to sell your home in the near future or you're in the event that you want to “sell my house fast”, you’ve probably been running around like crazy work...

May 15, 2020

Selecting and Installing Cabinet Hardware

When selecting your knobs and pulls, consider how many varying sized drawers and doors you have. For example, a large kitchen with many custom cabinets may mean that you have many different sized drawers and doors.